Privacy Policy

1. INTRODUCTION

AgentPack, Inc. (“AgentPack,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites at www.keum.ai or www.audiopub.ai – our cloud-based artificial intelligence platforms (collectively, the “Service”).

This Privacy Policy applies to information we collect through the Service, in email and other electronic communications between you and AgentPack, and when you interact with our advertising and applications on third-party websites and services. This Privacy Policy does not apply to information collected by third parties or through any third-party applications that may link to or be accessible from the Service.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, do not use our Service. We may update this Privacy Policy from time to time. Your continued use of the Service after we make changes indicates your acceptance of those changes.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect several types of information from and about users of our Service, including:

Account Information:

Name and contact information (email address, phone number, business address)
Company name and business information
Username and password
Billing and payment information (processed by our payment processor, Stripe)
Job title and department

User Submissions:

Content you upload, input, or create using the Service, including AI agent configurations, training data, prompts, queries, and outputs
Files, documents, and data you upload to the Service
Communications and messages sent by you or on your behalf through the Service

Communications:

Information you provide when you contact us for customer support, technical assistance, or other inquiries
Survey responses and feedback
Referral information if you participate in our referral program

Professional Information:

Information about your use case, industry, and business needs
Integration preferences and third-party service connections

2.2 Information Collected Automatically

When you access and use the Service, we and our third-party service providers automatically collect certain information about your device and usage:

Usage Information:

Information about your interactions with the Service, including features used, actions taken, and time spent
API calls and usage metrics
Error logs and performance data
Search queries and AI agent interactions

Device and Technical Information:

IP address and geolocation information
Browser type and version
Device type, operating system, and unique device identifiers
Time zone settings and language preferences
Referring and exit pages and URLs
Clickstream data and page response times

Cookies and Tracking Technologies:

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. See Section 8 (Cookies and Tracking Technologies) for more details.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

Social Login Providers: If you choose to sign in using Google, Microsoft, or other third-party authentication services, we receive basic profile information such as your name, email address, and profile picture as permitted by your privacy settings on those platforms.
Business Partners: Information from our business partners, affiliates, and resellers who refer customers to us or integrate our Service with their offerings.
Analytics Providers: Aggregated demographic and interest data from analytics services like Google Analytics and Mixpanel.
Data Enrichment Services: Additional business information to help us better understand our customers and improve our Service.
Public Sources: Publicly available information such as company websites, social media profiles, and business databases.

2.4 End User Data and Customer Responsibility

Our Service is a business-to-business (B2B) platform. Our customers (your employer or organization) may use the Service to process information about their own customers, employees, or other individuals (“End Users”). In such cases:

We process End User data solely on behalf of and at the direction of our customers, who act as the data controllers.
We act as a data processor or service provider with respect to End User data.
Our customers are responsible for providing appropriate notices to and obtaining necessary consents from their End Users.
Our customers are responsible for ensuring that End Users meet any age requirements and comply with applicable laws.
We do not control and are not responsible for our customers’ privacy practices regarding their End Users.

If you are an End User and have questions about how your information is being handled, please contact the organization that uses our Service to interact with you. See Section 12 for information about data subject rights.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

To provide, operate, maintain, and improve the Service
To process your transactions and manage your account
To enable you to use Service features and functionality
To provide customer support and respond to your inquiries
To monitor and analyze usage patterns and trends
To develop new features, products, and services
To improve our algorithms and models (only with aggregated, anonymized data unless you provide explicit consent)

3.2 Communications

To send you technical notices, security alerts, and administrative messages
To provide you with product updates, newsletters, and promotional materials (you may opt out of marketing communications at any time)
To respond to your comments, questions, and requests
To send you information about features, surveys, and events

3.3 Security and Fraud Prevention

To protect the security and integrity of our Service
To detect, prevent, and respond to fraud, abuse, security risks, and technical issues
To enforce our Terms of Service and other policies
To comply with legal obligations and protect our legal rights

3.4 Analytics and Personalization

To understand how you use the Service and personalize your experience
To conduct research and analysis to improve our Service
To create aggregated, de-identified, or anonymized data for analytics and benchmarking

3.5 Marketing and Business Development

To market and promote our Service to you and others
To manage our referral program and track referrals
To identify potential customers and business opportunities
To display targeted advertisements on third-party platforms

3.6 Legal and Compliance

To comply with applicable laws, regulations, and legal processes
To respond to lawful requests from public authorities
To protect the rights, property, and safety of AgentPack, our users, and the public
To enforce our agreements and policies

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Sub-Processors

We engage third-party companies and individuals to perform functions on our behalf, including:

Cloud Infrastructure: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform
AI and Machine Learning: OpenAI, Anthropic, Google AI
Payment Processing: Stripe
Analytics: Google Analytics, Mixpanel
Email Services: Email service providers for transactional and marketing emails
Customer Support: Support ticket and chat systems

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for other purposes. A complete list of our sub-processors is available in our Data Processing Agreement at keum.ai/legal/data-processing-agreement .

4.2 Business Transfers

If AgentPack is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be transferred as part of such a transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Service or other agreements
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the safety of our users or the public
Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4.5 Aggregated and De-Identified Information

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you. This may include usage statistics, industry benchmarks, and research findings.

5. DATA RETENTION

We retain your information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, or comply with legal obligations.

Account Information and User Submissions:

We retain your account information and User Submissions for as long as your account is active or as needed to provide you with the Service.
Following account closure or termination, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Data stored in backups is deleted in accordance with our backup retention policy, typically within 180 days.

Usage and Log Data:

We retain usage data and system logs for up to 24 months for security, fraud prevention, and service improvement purposes.

Aggregated and Anonymized Data:

We may retain aggregated and anonymized data indefinitely for analytics, research, and benchmarking purposes.

Marketing Information:

If you opt out of marketing communications, we will retain minimal information to honor your opt-out preference.

Legal Holds:

We may retain information for longer periods when required by law, regulation, legal process, or when necessary to protect our legal rights.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit using TLS/SSL protocols
Encryption of sensitive data at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security
Incident response and breach notification procedures
Regular backups and disaster recovery planning
Monitoring and logging of system access and activities

However, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

In the event of a data breach that affects your personal information, we will notify you without unreasonable delay and no later than 72 hours after becoming aware of the breach, as required by applicable law. We will provide information about the nature of the breach, the data affected, and the steps we are taking to address it.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Portability

You have the right to access and obtain a copy of your personal information. You may request a copy of your data in a structured, commonly used, and machine-readable format (CSV) by contacting us at privacy@agentpack.ai. We will fulfill your request within 30 days.

7.2 Correction and Update

You may update or correct your account information at any time by logging into your account settings or by contacting us at support@agentpack.ai. We will make reasonable efforts to update our records promptly.

7.3 Deletion

You may request deletion of your personal information by contacting us at privacy@agentpack.ai. We will delete your information within 30 days of your request, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Please note that:

Deletion of your account will result in loss of access to the Service
Some information may remain in backups for up to 90 days
We may retain aggregated or anonymized data that cannot identify you
We may retain information as required by law or to protect our legal rights

7.4 Opt-Out of Marketing Communications

You may opt out of receiving marketing and promotional emails from us by:

Clicking the “unsubscribe” link in any marketing email
Updating your email preferences in your account settings
Contacting us at marketing@agentpack.ai

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages, such as security alerts, billing notifications, and account updates.

7.5 Cookie Preferences

You can manage your cookie preferences through your browser settings. See Section 8 for more information about cookies and how to control them.

7.6 Do Not Track

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Our Service does not currently respond to DNT signals.

7.7 Objection and Restriction

You have the right to object to certain processing of your personal information and to request restriction of processing in certain circumstances. Contact us at privacy@agentpack.ai to exercise these rights.

7.8 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to collect information about your use of the Service and to provide, improve, and personalize your experience.

8.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow websites to recognize your device and remember information about your visit.

8.2 Types of Cookies We Use

Essential Cookies:

Required for the Service to function properly
Enable core functionality such as security, authentication, and account management
Cannot be disabled without affecting Service functionality

Functional Cookies:

Remember your preferences and settings
Personalize your experience
Improve Service usability

Analytics Cookies:

Help us understand how you use the Service
Collect information about pages visited, features used, and errors encountered
Used by Google Analytics and Mixpanel to analyze Service usage

Marketing Cookies:

Track your activities across websites
Used to deliver targeted advertisements
Measure the effectiveness of our marketing campaigns
May be set by third-party advertising networks

8.3 Third-Party Cookies

Our Service may include third-party cookies from:

Google Analytics: Web analytics service that tracks and reports website traffic
Mixpanel: Analytics platform that helps us understand user behavior
Advertising networks: To display targeted ads on third-party websites

These third parties may use cookies to collect information about your online activities over time and across different websites.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block cookies from specific websites
Block all cookies
Delete all cookies when you close your browser

Please note that if you disable or delete cookies, some features of the Service may not function properly. For more information about managing cookies, visit http://www.allaboutcookies.org.

9. INTERNATIONAL DATA TRANSFERS

AgentPack is based in the United States. Our servers and data centers are located in the United States. If you access or use the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

The United States may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

For users in the European Economic Area (EEA), United Kingdom, or

Switzerland:

We rely on Standard Contractual Clauses approved by the European Commission for data transfers from the EEA to the United States.
Our Data Processing Agreement includes appropriate safeguards for international data transfers.
We implement appropriate technical and organizational measures to protect your data.

If you have questions about international data transfers, please contact our Data Protection Officer at dpo@agentpack.ai.

10. CHILDREN’S PRIVACY

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, do not use the Service or provide any information to us.

If we learn that we have collected personal information from a person under 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a person under 18, please contact us at privacy@agentpack.ai.

Important Note for Our Customers:

Our customers are responsible for ensuring that their End Users meet applicable age requirements. If you use our Service to interact with End Users, you must:

Comply with applicable laws regarding children’s privacy, including COPPA (Children’s Online Privacy Protection Act) in the United States and GDPR requirements in the EU
Obtain appropriate parental consent if you collect information from children
Implement age verification mechanisms as required by law
Provide appropriate privacy notices to parents and children

We do not authorize the processing of children’s personal information through our Service without proper legal basis and parental consent. Our customers bear sole responsibility for compliance with children’s privacy laws.

11. STATE-SPECIFIC PRIVACY RIGHTS

11.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know:

You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
You have the right to know the categories of sources from which we collected your information
You have the right to know our business or commercial purposes for collecting or selling your information
You have the right to know the categories of third parties with whom we share your information

Right to Delete:

You have the right to request deletion of your personal information, subject to certain exceptions

Right to Correct:

You have the right to request correction of inaccurate personal information

Right to Opt-Out:

You have the right to opt out of the sale or sharing of your personal information
We do not sell your personal information in the traditional sense
We may share information with third parties for targeted advertising purposes, which may be considered a “sale” under CCPA

Right to Limit Use of Sensitive Personal Information:

You have the right to limit the use and disclosure of sensitive personal information to what is necessary to provide the Service

Right to Non-Discrimination:

You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise these rights, contact us at privacy@agentpack.ai or call (888) 854-1364. We will verify your identity before processing your request and respond within 45 days.

11.2 Virginia, Colorado, Connecticut, and Utah Privacy Rights

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have rights under your state’s privacy law, including:

Right to access your personal information
Right to correct inaccuracies in your personal information
Right to delete your personal information
Right to obtain a copy of your personal information in a portable format
Right to opt out of targeted advertising and the sale of personal information

To exercise these rights, contact us at privacy@agentpack.ai. We will respond to your request within 45 days.

11.3 Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information. We do not currently sell covered information as defined under Nevada law. If our practices change, we will update this Privacy Policy and provide Nevada residents with the ability to opt out.

12. GDPR RIGHTS FOR EUROPEAN USERS

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: Processing is necessary to perform our contract with you (providing the Service)
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security
Consent: You have given explicit consent for specific processing activities, such as marketing communications
Legal Obligation: Processing is necessary to comply with legal obligations

12.2 Your GDPR Rights

Right of Access:

You have the right to obtain confirmation of whether we process your personal data and to access such data

Right to Rectification:

You have the right to request correction of inaccurate or incomplete personal data

Right to Erasure (Right to be Forgotten):

You have the right to request deletion of your personal data in certain circumstances

Right to Restriction of Processing:

You have the right to request restriction of processing in certain circumstances

Right to Data Portability:

You have the right to receive your personal data in a structured, commonly used, and machine-readable format
You have the right to transmit this data to another controller

Right to Object:

You have the right to object to processing based on legitimate interests
You have the right to object to direct marketing at any time

Right to Withdraw Consent:

You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing

Right to Lodge a Complaint:

You have the right to lodge a complaint with a supervisory authority in your country

12.3 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at dpo@agentpack.ai. We will respond to your request within 30 days.

12.4 Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices. You may contact our DPO at:

Email: dpo@agentpack.ai

Mail:
Data Protection Officer,
AgentPack, Inc.,
1111b S Governors Avenue,
STE 40565, Dover,
Delaware
19904

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website with a new “Last Updated” date or
Sending you an email notification if the changes materially affect your rights or
Providing notice through the Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

If we make material changes that expand our rights to use your personal information, we will seek your consent where required by law.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Inquiries:

Mail:
AgentPack, Inc.,
1111b S Governors Avenue,
STE 40565, Dover,
Delaware
19904

Email: privacy@agentpack.ai
Phone: (888) 854-1364

Data Protection Officer:
Email: dpo@agentpack.ai

California Privacy Rights:
Email: privacy@agentpack.ai
Subject Line: California Privacy Rights Request

European Data Protection:
Email: dpo@agentpack.ai
Subject Line: GDPR Request

We will respond to your inquiry as soon as possible, typically within 30 days.