AI Receptionist: Never miss a call, booking, or lead

Meet your always-on AI Receptionist that answers calls, qualifies intent, routes conversations, books appointments, and captures every opportunity — even after hours.

Handles 100+ concurrent calls • Reduces missed calls by up to 90% • Books appointments automatically

  • Qualifies and routes calls
  • Books Appointments
  • Filters spam

No credit card required.

Launch your AI Receptionist in <10 minutes.

24/7 AI Receptionist
AI Receptionist

What is an AI Receptionist?

An AI receptionist is a 24/7 virtual receptionist that automatically answers business calls, books appointments, and routes inquiries using conversational AI and voice AI — with no hold times, no missed calls, and no additional headcount.

How an AI Receptionist works

  • Customer calls your business number
  • AI receptionist answers instantly
  • Understands caller intent naturally
  • Responds or asks follow-up questions
  • Books appointment or routes calls
  • Transfers calls with full context

Why businesses use an AI Receptionist

  • Never miss an inbound customer call
  • Reduce front desk operating costs
  • Handle unlimited simultaneous calls
  • Faster response, better caller experience
  • Convert more calls into booked meetings
  • Auto-captures structured caller and lead data

How it differs from traditional IVR

  • Real conversation — not a phone menu
  • No hold music or button-pressing
  • Available 24/7 — no breaks or sick days
  • Escalates to a human when unsure
  • Supports your team — doesn’t replace it
Scale with AI

If calls drive revenue in your business — this matters

Without Keum

Limited hours • Missed calls • Staff burnout

  • The missed-call problem: Peak hours overwhelm your front desk. Calls ring out while your team is busy — and prospects hang up.
  • The after-hours blackout: Evenings and weekends send callers straight to voicemail — and most never call back.
  • Constant interruptions: Your team gets pulled away from real work to answer repetitive “basic info” calls all day.
  • Manual routing chaos: Calls bounce between extensions. Transfers take too long. Callers get frustrated.
  • Lost campaign ROI: Offline ads, events, and print campaigns generate calls — but no one tracks or captures structured data.
  • Inconsistent caller experience: Different staff give different answers. Tone varies. Important details get missed.

With Keum

24/7 coverage • Instant response • Professional impression

  • Every call answered. Infinite scalability: Every inbound call is picked up in seconds — no ringing into the void, no lost opportunities.
  • Always-on availability: Your AI Receptionist works 24/7, capturing leads, booking appointments, and answering questions anytime.
  • Smart call deflection: FAQs, business hours, directions, and simple queries are handled instantly — freeing your staff to focus.
  • Intelligent routing: The AI qualifies the caller and routes them to the right department — with context included.
  • Structured lead capture: Every call logs name, intent, campaign source, and key details automatically — synced to your CRM.
  • Consistent, professional voice: Every caller receives accurate, on-brand responses from your knowledge base
See How Keum Works ↓
Keum advantage

Answer every call. Capture every opportunity

Answer calls instantly. Qualify and turn inbound calls into qualified leads, booked meetings, and structured AI summaries — without hiring more front-desk staff. Built for startups and SMBs that can’t afford missed demand.

Always-on

Answers every call instantly — 24/7, including business hours, after hours, weekends, and holidays.

Unlimited concurrency

Handles 10 or 1000 simultaneous calls without queues, hold music, or busy signals.

Natural experience

Greets callers in a natural sounding AI voice and engages conversationally — no rigid IVR menus or robotic scripts.

Smart intent & lead capture

Asks contextual follow-up questions to capture the intent and qualify opportunities. Automatically records caller information and validates them to reduce junk calls.

Instant appointment booking

Checks availability and schedules meetings on the spot, eliminating back-and-forth.

Intelligent call routing

Transfers high-priority or complex calls to the right team member with full context included.

AI summaries & logging

Generates clean, structured AI summaries after every call so nothing gets lost.

How Keum AI Receptionist works – call answering, lead qualification, and appointment scheduling
How it works

Understanding AI receptionist

An AI receptionist is a virtual assistant that answers calls, schedules appointments, and routes inquiries using conversational AI and voice AI.

It uses voice AI and call automation to handle inbound calls, qualify leads, and improve customer experience without human intervention.

Internal Threads

How an AI Receptionist Works

  1. A customer calls your business
  2. The AI answers instantly
  3. It understands the request
  4. It responds or asks follow-up questions
  5. It books appointments or routes the call
Group Calling

Benefits of Using an AI Receptionist

  • Never miss customer calls
  • Reduce operational costs
  • Handle multiple calls simultaneously
  • Improve response time and customer experience
  • Increase bookings and lead conversions
Warm Transfer

What does an AI receptionist do?

An AI receptionist answers calls, understands customer intent, books appointments, routes conversations, and captures leads automatically using AI.

Use cases & industries

Who should use an AI receptionist?

  • Healthcare clinics and dental practices
  • Real estate agencies and brokers
  • Legal and consulting firms
  • Home services and local businesses
  • SaaS and service-based companies

Explore pricing
Continuous learning

Gets smarter with every call

When the AI Receptionist can’t confidently answer or realizes it needs a human review, it flags the gap and tells you exactly what to add—improving coverage with every unresolved query.

Get Keum for free
Flags uncertainty

If the AI Receptionist encounters a support query it can't answer with 100% confidence, it doesn't guess—it loops your team into the call and flags the conversation for your review.

Suggests the gap

The system highlights exactly what information was missing (e.g., "Missing business hours for christmas eve").

You "Teach" with one click

Simply link the correct article, add a file or type a quick answer.

Resolved forever

The AI Receptionist instantly learns from this interaction. It will answer that question autonomously for every future customer.

Accuracy & control

Grounded in your knowledge

Powered by Retrieval-Augmented Generation (RAG). You decide what it knows and how it responds. It answers only from your approved content — and if it doesn’t know something, it loops in your team instead of guessing.

Securely crawl and index your website so the AI answers using your latest pages and content.
Add common questions and answers to guide the AI with clear, consistent responses.
Upload documents like PDFs, guides, manuals, or policies to instantly train your AI.
Quickly paste custom knowledge, instructions, or updates to teach the AI new information.
Training AI with website, FAQs, and documents using RAG
Integrations

Works with your existing tools

Integrate with your existing tools and data sources to give your AI agents real business context and capabilities.

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Google Calendar

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Outlook

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Calendly

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Cal.com

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Hubspot

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Salesforce

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Zendesk

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Freshdesk

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Zoho

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Email notifications

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SMS alerts

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APIs

Easy to deploy

Launch your AI Receptionist in under 10 minutes

Turn your existing website and documents into a reference for your automated AI Receptionist. No coding. No complex training.

Get started for free

No credit card required

01

Choose your AI agent

Select AI Receptionist from our templates. It takes 15 seconds.

02

Add knowledge

Paste your website URL and upload your documents. The AI reads and trains on your "Truth" in minutes.

03

Go-Live

Update phone details. Your agent starts working immediately. Your 24/7 AI Receptionist is now live.

Simple, usage-based pricing

All paid plans give you access to the full Keum platform and all AI agents — including the AI Receptionist. You only pay when agents actively work using AI Credits. No platform fees. No seat-based pricing.

Explore pricing
Security, privacy & trust

Safe for your customers. Compliant for your business

You control exactly what the AI can and cannot do—at all times.

Your data stays yours

Your data is isolated and never used to train public models. You own your inputs, outputs and conversations.

Strict scope

The AI operates only within the boundaries you define—never discussing competitors, politics, or off-limits topics, and never going beyond your approved knowledge.

End-to-end encryption

All data is encrypted at rest and in transit using industry-standard protocols.

Compliance Ready

Secure, scalable cloud infrastructure, retention policies and more designed to align with SOC-2, HIPAA, PCI-DSS and GDPR standards.

PII redaction

Automatically masks credit card numbers, SSNs, and sensitive data from chat logs before storage.

Audit trails

Every response by the AI is logged. Review transcripts to see exactly why an answer was given.

FAQs

An AI Receptionist is an AI-powered phone answering system that answers calls, understands caller intent, qualifies leads, books appointments, and routes conversations automatically. Unlike traditional IVR systems, it speaks naturally and understands context in real time.
It can handle most Tier-1 front desk tasks like answering calls, booking appointments, and capturing caller details. Many businesses use it to reduce interruptions and cover after-hours demand. Complex calls can be seamlessly transferred to a human or AI can take a message.
Yes. Unlike a human receptionist, the AI Receptionist can handle unlimited concurrent calls without placing callers on hold.
No. Keum uses advanced AI voice models designed to sound natural and conversational. Callers can speak normally without pressing buttons.
Yes. The AI Receptionist can transfer calls to specific team members or departments with full context and a clean summary of the conversation visible in the application.
Yes. It integrates with popular calendar apps, checks availability in real time, and books appointments without back-and-forth.
Subscribe to the 30 day free trial of “Growth plan”. You will have access to free AI credits for live call testing over the web. For testing it over the phone, you can add a number for just $5/month (no contracts/commitments)
No. You can simply forward calls from your current business number to the number we provide, or integrate it directly with your existing phone system. We're also working on a feature that will let you keep your existing number entirely (number portability), and we expect that to be ready by this summer (before October).
Yes. Keum includes encryption, role-based access controls, data retention controls, audit logs, and rate limiting to protect your business and customer data.
If the AI cannot find a confident answer in your knowledge base, it escalates to a human, takes a message, or triggers a follow-up — based on your configuration.
There are no platform fees. You can create unlimited AI Receptionists and add unlimited teammates. You only pay for the phone numbers ($5/month per number) and for the call activity using Keum AI credits.
It’s ideal for any business where calls drive revenue, including healthcare practices, Spas & Salons, legal firms, accounting firms, real estate teams, agencies, home services, and software services.

Ready to never miss another call?

Your customers are calling. Make sure someone answers.

Every missed call is missed revenue.

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