AI Support Concierge: Resolve up to 80% of Tier-1 tickets autonomously
Stop drowning in the ticket queue. Meet the 24/7 AI Support Concierge that troubleshoots issues, answers FAQs, and resolves repetitive Tier-1 tickets in seconds—not hours.
- Always on
- Multilingual
- Web, SMS, WhatsApp & Voice
Free forever. No credit card required.
Launch your AI customer support in <10 minutes.
What is an AI Support Concierge?
An AI support concierge is a 24/7 virtual customer support agent that resolves Tier-1 tickets, answers FAQs, and troubleshoots issues instantly — across chat, voice, email, and WhatsApp, without queues or agent burnout.
How an AI Support Concierge works
- Customer contacts via chat, voice, email, or WhatsApp
- AI agent understands the issue from your approved docs
- Resolves common Tier-1 issues instantly
- Complex issues escalated with full context attached
- Full conversation logged with sentiment and summary
- Team fixes any gap just once AI learns it forever
Why businesses use an AI Support Concierge
- Auto-resolve up to 80% of support tickets
- Eliminate after-hours and weekend backlogs
- Cut support costs without cutting service quality
- Instant responses 24/7, including holidays
- Improve CSAT and reduce agent burnout
- Scale during traffic spikes without hiring
How it differs from legacy support chatbots
- Reasons over your real docs — not a rigid script
- Flags knowledge gaps — never guesses
- Retains full context across channels
- Smart handoff — no customer repeats themselves
- Learns permanently from every resolved gap
Upgrade from "Please hold" to "Problem solved"
Without Keum
Limited hours • Backlogs • Escalations
- The Monday backlog: Weekends pile up tickets. Mondays start with hundreds of unread requests and stressed agents.
- Repetitive burnout: Your best people waste hours pasting the same “reset password” answers.
- “Please hold” frustration: Customers abandon chats and calls while waiting to be connected.
- Inconsistent answers: New hires struggle to find the right policy, leading to mistakes and escalations.
- The staffing rollercoaster: Overwhelmed during spikes. Overstaffed during lulls. The budget is always under pressure.
With Keum
24/7 coverage • Instant resolution • Happy customers
- Zero backlog: The AI works nights and weekends—so you start each day with only a small, manageable queue.
- Tier-1 automation: The AI resolves the repetitive 60–80%, freeing humans to handle complex, high-value issues.
- Instant response: Infinite concurrency means every chat and call is answered immediately—no queues, no rage-quits.
- Perfect recall: Every response is grounded in your knowledge base and policies—accurate, consistent, every time.
- Infinite scalability: Handle 10 or 10,000 concurrent requests seamlessly. Auto-scale during spikes and downshift when it’s quiet—24/7.
Slash support costs and boost customer satisfaction
Most support tools just "manage" the queue. Keum eliminates it. By turning static help centers into AI conversations, Keum resolves up to 80% of support tickets before they ever reach a human.
Deflection shield
The AI sits on your front line, resolving common Tier-1 issues before they ever reach your team.
Grounded in accuracy
Powered by Retrieval-Augmented Generation (RAG), the AI answers only from your approved docs. If it can’t find the answer, it flags the gap instead of guessing.
Smart handoff
Complex issues are routed instantly to a human—complete with full context and a clean summary. No repetition. No lost time.
Continuous learning
Fix an answer once and the AI learns it forever, automatically resolving similar issues going forward.
Built-in insights
See top drivers, deflection rates, and sentiment trends so you can reduce tickets at the source.
Slash support costs and boost customer satisfaction
Most support tools just "manage" the queue. Keum eliminates it. By turning static help centers into AI conversations, Keum resolves up to 80% of support tickets before they ever reach a human.
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Meet customers where they are—by chat or voice
Because customers don’t care about channels—they care about getting help, fast. Give your customers a consistent support experience across every touchpoint, without forcing them to switch channels or repeat themselves.
Chat support
Offer native AI chat support across your product, website, and help center —so customers get instant answers while on your website or apps.
Voice support
Replace clunky IVR trees with natural voice AI on your website and phone lines. Customers simply explain their issue, and the AI responds conversationally—then emails the transcript and relevant resources automatically.
Email support
Embed AI-powered support directly into email threads to handle follow-up questions automatically—no back-and-forth, no new tickets.
WhatsApp support
Deliver AI-powered support directly on WhatsApp, giving customers instant help and resolutions where they’re most comfortable.
Offline support
Turn product packaging and manuals into AI powered digital support. Customers can scan a QR code to launch AI-powered chat or voice support—24/7.
Print / OOH / Video
Convert brochures, billboards, and videos into interactive, lead-generating conversations with AI-powered QR codes and phone numbers.
AI brain, powered by human oversight
When the AI can’t confidently answer, it flags the gap and tells you exactly what to add—improving coverage with every unresolved query.
Flags uncertainty
If an agent encounters a support query it can't answer with 100% confidence, it doesn't guess—it flags the conversation for your review.
Suggests the gap
The system highlights exactly what information was missing (e.g., "Missing installation steps").
You "Teach" with one click
Simply link the correct article, add a file or type a quick answer.
Resolved forever
The AI instantly learns from this interaction. It will answer that question autonomously for every future customer.
Works with your existing tools
Integrate with your existing tools and data sources to give your AI agents real business context and capabilities.
Google Calendar
Outlook
Calendly
Cal.com
Hubspot
Salesforce
Zendesk
Freshdesk
Zoho
Email notifications
SMS alerts
APIs
Launch your AI customer support in under 10 minutes
Turn your existing help documentation and support manuals into an automated support workforce. No coding. No complex training.
Free forever. No credit card required.
Choose your AI agents
Select Support AI agent from our templates. It takes 15 seconds.
Add knowledge
Paste your Help Center URL, upload your policy PDFs, or Manuals. The AI reads and trains on your "Truth" in minutes.
Go-Live
Drop a single line of code on your site. Or connect to our AI phone system. Your agent starts working immediately. Your 24/7 support team is now live.
Simple, usage-based pricing
All paid plans give you access to the full Keum platform and all AI agents — including the AI Support Concierge. You only pay when agents actively work using AI Credits. No platform fees. No seat-based pricing.
Safe for your customers. Compliant for your business
You control exactly what the AI can and cannot do—at all times.
Your data stays yours
Your data is isolated and never used to train public models. You own your inputs, outputs and conversations.
Strict scope
The AI operates only within the boundaries you define—never discussing competitors, politics, or off-limits topics, and never going beyond your approved knowledge.
End-to-end encryption
All data is encrypted at rest and in transit using industry-standard protocols.
Compliance ready
Secure, scalable cloud infrastructure, retention policies and more designed to align with SOC-2, HIPAA, PCI-DSS and GDPR standards.
PII redaction
Automatically masks credit card numbers, SSNs, and sensitive data from chat logs before storage.
Audit trails
Every response by the AI is logged. Review transcripts to see exactly why an answer was given.
The "Tier 1" support agent that never sleeps
Need internal buy-in? Share this message
Forward this to your Head of CS or COO.
"I found a tool that could significantly reduce our Monday morning support backlog and cut down response times without adding headcount. It’s an AI agent that resolves repetitive tickets 24/7 across chat, email and phone. There’s a free tier, so no budget approval needed to pilot it. Should I set up a quick test? Paid plans start at just $30 if it works out. No per seat fee. Let me know."
Subject: Idea to reduce our support backlog (and save $$)
Hi {{Name}},
I’ve been looking at ways to bring down our First Response Time and reduce the load on the team without hiring more headcount.
I found a tool called Keum (AI Support Concierge).
It acts as a Tier-1 filter that sits in front of our support channels (Email, Chat, Voice).
Why it’s interesting:
- Deflection: It can resolve about 60-80% of the repetitive "How to" and "Status update" questions automatically.
- 24/7 Coverage: It handles the night/weekend shifts so we stop worrying about handling a pile of backlog on Mondays.
- Cost: It costs a fraction of a single agent's salary. Starts at just $30/month. No per seat fee.
There is a Free Forever tier that lets us test it with no risk.
Do you mind if I set up a quick pilot to see if it works?
Thanks,
{{Your Name}}
FAQs
How many tickets went unanswered today?
Your customers are active 24/7. Your team isn't. Stop making them wait just because it's "after hours" or the queue is full.
Most teams capture 30–50% more leads within the first week.
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Free forever. No credit card required
Most teams launch their first AI Support Agent in < 10 minutes.